1. Product Warranty
1.1. Product Quality: At Star of the Amanhã, we are committed to offering products of the highest quality. All our products are carefully selected and undergo rigorous quality control processes to ensure customer satisfaction.
1.2. Satisfaction Guarantee: We are confident in the quality of our products. If, for any reason, you are not completely satisfied with your purchase, please contact us within 30 days of receiving the product to discuss refund, exchange, or store credit options.
1.3. Defective Products: If you receive a defective product, please contact us immediately. We will make every effort to resolve the issue quickly and efficiently, offering product replacement, repair, or refund as necessary.
2. Delivery Guarantee
2.1. Guaranteed Delivery: Our goal is to ensure that all orders are delivered within the estimated timeframe. If there is any delay in delivery due to reasons beyond our control, we will make every effort to resolve the issue and provide regular updates on the status of the order.
2.2. Shipping Tracking: All orders are shipped with a tracking number, which will be provided as soon as the order is dispatched. This allows you to track the delivery status and know exactly when to expect your package.
2.3. Delivery Issues: If there are any issues with the delivery of your order, such as incomplete delivery, damaged package, or loss, please contact us immediately. We will make every effort to resolve the issue and ensure that you receive your products as requested.
3. Return and Exchange Policy
3.1. Returns and Exchanges: We accept returns and exchanges within 30 days of receiving the product, provided the item is in its original condition and has not been used or damaged. To initiate the return or exchange process, please contact us for detailed instructions.
3.2. Refund: Refunds will be processed within 5 business days of receiving the returned item. The refunded amount will be credited to the original payment method used for the purchase.
3.3. Return Costs: Shipping costs for returning products are the responsibility of the customer, unless the reason for the return is due to an error or defect on our part.
By making a purchase at staroftheamanh.com, you agree to and accept the above terms and conditions. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us for more information.
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